Policies

• 1

  Privacy

  Your health information is confidential and protected in accordance with applicable HIPAA privacy regulations. We will never share your information without your consent, except as required by law.

• 2

  Appointments & Consultations

  All new clients are required to complete a brief health intake prior to their first visit. This ensures we can provide safe, personalized care from the moment you arrive.

  Certain services — including Ketamine IV Infusion Therapy and medical weight management — require an initial consultation before treatment can be scheduled.

• 3

  Cancellations & Rescheduling

  We kindly ask for at least 24 hours notice to cancel or reschedule your appointment. This allows us to accommodate other clients who may be waiting for care.

  Cancellations made with less than 24 hours notice may be subject to a $75 fee on the scheduled service.

• 4

  Late Arrivals

  Please arrive 5–10 minutes before your appointment time. If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled to respect the schedule of other clients.

• 5

  No-Show Policy

  Missed appointments without notice may result in a charge equal to 50% of the scheduled service, and may require a deposit to book future visits.

• 6

  Concierge Service

  Concierge appointments require booking in advance and may be subject to a travel fee depending on your location. A minimum booking may be required for extended travel distances.

  Same-day concierge requests are accommodated when possible, subject to availability and clinical discretion.

• 7

  Payments

  We accept cash, major credit cards, and debit cards. Payment for treatments is due at the time of service.

  Memberships can be purchased online. Online payments are processed securely by Stripe, a certified payment provider. GloVive never sees or stores your full card number.

  Pricing is published across our treatment menu. Treatment packages, when offered, are non-refundable and valid for 12 months from purchase.

• 8

  Memberships & Recurring Billing

  Billing – Memberships are billed monthly to the card you provide at sign-up, starting on the day you join and renewing automatically on the same date each month until you cancel. By joining, you authorize GloVive to charge your card each month. A receipt is emailed to you after every payment.

  Cancelling – You can cancel at any time, with no minimum commitment, by calling 410-948-4640 or emailing info@glovivemedsspa.com. Please cancel at least 3 days before your next billing date to avoid the next charge. Your benefits continue until the end of the month you've already paid for.

  Refunds – Monthly membership fees are non-refundable once charged, including for partial months and unused benefits.

  Benefits – Member discounts and included services apply only while your membership is active and paid. Included services, such as skin analysis, don't roll over to later months or periods, and have no cash value.

  Failed payments – If a monthly payment is declined, we'll retry it and email you to update your card. Benefits are paused until payment succeeds, and the membership may be cancelled if payment can't be collected.

  Price changes – We'll email you at least 30 days before any change to your membership fee. The new price applies from your next billing date after that notice.

  What fees cover – Membership fees pay for the virtual appointments and benefits described for each membership. Medications, in-person examinations, procedures, emergency care, and services from outside providers aren't included and may be billed separately.

  Child memberships – Child memberships must be purchased and managed by a parent or legal guardian.

• 9

  Medical Eligibility

  All treatments are medically guided. Not every service is appropriate for every client. We reserve the right to decline treatment if it is not in the best interest of your health or safety.

  If you are pregnant, nursing, or managing a complex medical condition, please let us know during booking so we can guide you to appropriate options.

Policies may be updated periodically. Most recently reviewed October 2026.